Customer service skills are a necessity in today’s job market, but what does “customer service” really mean?
This course will teach participants a range of topics; from digital and verbal communication strategies, to understanding metrics and surveys, and assisting angry or upset customers. The course will also cover time and stress management skills needed to be successful in customer service positions. The skills learned will be beneficial for entry level front desk, call center, and receptionist positions.
This program was created in partnership with Comcast. Program participates who complete will have priority for hiring in open positions at Comcast and Comcast will provide additional work-readiness support.
Program Length- Two Weeks
Start Date- December 4th, 2017. Always Enrolling.
Time- Monday, December 4th , 3:00- 7:00 and Wednesday, December 6th , 9:00-12:00, break for lunch, 1:00-4:00
Monday, December 11th , 4:00-7:00 and Wednesday, December 13th, 9:00-12:00, break for lunch, 1:00-4:00
Cost- This professional development course is offered free of charge, but priority enrollment is given to low-income students.
Employment- If desired, students are provided with individualized career support including assistance finding internships, job searching, developing résumés, cover letters and LinkedIn profiles, and preparing for interviews.
For more information or to enroll- Contact Stephanie Hobot at 612.341.3358, x126 or by email at firstname.lastname@example.org.
Or fill out the form below for information. Filling out the form is not enrollment in the class. It is simply a way to receive your contact information.
This course is made possible through a grant from the Minnesota Job Skills Partnership.